Telephone Business Conversation Role-Play

Telephoning is an important part of doing business in English.  Telephone conversations, especially business telephone conversations,  follow certain patterns: Someone answers the phone and asks if they can help.The caller makes a request—either to be connected to someone or for information.The caller is connected, given information or told that they are not in the office at the moment.If the person who is requested is not in the office, the caller is asked to leave a message.The caller leaves a message or asks other questions.The phone call finishes. Of course, all business telephone conversations do not follow this rigid scheme. But this is the basic outline for most business telephone conversations, especially those made to request information or ask for clarification. Example Business Telephone Conversation: Role-Play The following business telephone conversation can be used as a role-play in class to introduce a number of standard phrases to practice  telephoning in English. Ms. Anderson (sales representative Jewels and Things): ring ring...ring ring...ring ring...Mr. Smith (Secretary): Hello, Diamonds Galore, this is Peter speaking. How may I be of help to you today? Ms. Anderson: Yes, this is Ms. Janice Anderson calling. May I speak to Mr. Franks, please? Mr. Smith: Im afraid Mr. Franks is out of the office at the moment. Would you like me to take a message? Ms. Anderson: Uhm...actually, this call is rather urgent. We spoke yesterday about a delivery problem that Mr. Franks mentioned. Did he leave any information with you? Mr. Smith: As a matter of fact, he did. He said that a representative from your company might be calling. He also asked me to ask you a few questions... Ms. Anderson: Great, Id love to see this problem resolved as quickly as possible. Mr. Smith: Well, we still havent received the shipment of earrings that was supposed to arrive last Tuesday. Ms. Anderson: Yes, Im terribly sorry about that. In the meantime, Ive spoken with our delivery department and they assured me that the earrings will be delivered by tomorrow morning. Mr.  Smith: Excellent, Im sure Mr. Franks will be pleased to hear that. Ms. Anderson: Yes, the shipment was delayed from France. We werent able to send it along until this morning. Mr.  Smith: I see. Mr. Franks also wanted to schedule a meeting with you later this week. Ms. Anderson:  Certainly, what is he doing on Thursday afternoon? Mr.  Smith: Im afraid hes meeting with some clients out of town. How about Thursday morning? Ms. Anderson: Unfortunately, Im seeing someone else on Thursday morning. Is he doing anything on Friday morning? Mr.  Smith: No, it looks like hes free then. Ms. Anderson:  Great, should I come by at 9? Mr.  Smith:  Well, he usually holds a staff meeting at 9. It only lasts a half-hour or so. How about 10? Ms. Anderson: Yes, 10 would be great. Mr.  Smith: OK, Ill schedule that. Ms. Anderson at 10, Friday Morning...Is there anything else I can help you with? Ms. Anderson: No, I think thats everything. Thank you for your help...Goodbye. Mr.  Smith: Goodbye. Short Summary of the Telephone Conversation Review your knowledge by filling in the gaps with the words and phrases below to complete the summary of the conversation. Ms. Anderson telephones Diamonds Galore to _____ with Mr. Franks. Mr. Franks is not in the office, but Henry Smith, the secretary, speaks to Ms. Anderson about a _____ problem with some earrings. The earrings have not yet _____ at Diamonds Galore. Ms. Anderson tells Peter that there was a problem with the _____ from France, but that the earrings should arrive tomorrow morning. Next, they  _____ a meeting between Ms. Anderson and Mr. Franks. Mr. Franks is not able to _____ with Ms. Anderson on Thursday because he is _____. They finally decide on Friday morning at 10 oclock after a _____ that Mr. Owen usually holds on Friday mornings. Answers speak, delivery/shipment, arrived, shipment/delivery, schedule, meet, busy, staff meeting Key Phrases and Vocabulary How may I be of help:  This is a formal phrase used to show politeness. It means Can I help you?calling:  telephoningout of the office:  not in the officetake a message:  to write down a message from the callerurgent:  very importantdelivery:  the bringing of goods to a clientmentioned:  saidresolved:  taken care ofas quickly as possible:  in the fastest manner, ASAPshipment:  delivery, the bringing of goods to a clientassured:  a certainty that something is true or will happenpleased:  happydelayed: not be able to do something on timelooks like:  seemsstaff meeting:  a meeting of employeeslasts:  to take timeschedule: make a future appointment Practice Cues for Role-Plays Use these cues, roles, and scenarios to create practice role-plays on your own to further your telephoning skills to help with workplace communication. Role-Play Cue 1 John Youd like to speak to Kevin at FunStuff Brothers, a toy-making company. Youre returning his sales call because youre interested in the companys products. Kate Youre the receptionist at FunStuff Brothers, try to transfer the call to Kevin, but take a message when you find out Kevin cant take the call. Role-Play Cue 2 Estelle Youre calling to schedule a meeting with the head of the personnel department. Youd like to meet on Tuesday morning but can come in on Thursday and Friday as well. Bob Youre able to schedule a meeting at the end of next week, but you will be out of the office until Thursday morning.

Illegal Immigration Is The United States Essay - 1643 Words

The United States of America has always been referred to the land of opportunity because it is the only true free country in the world. Because of this, the issue of illegal immigration is, and always been occurring since day one. The defined definition of the term â€Å"illegal immigration† is the migration of people across national borders in a way that violates the immigration laws of the destination country. There are thousands of illegals that get inside the United States borders every single day. Whether it is from getting over the border, through the Pacific ocean, or many other mischievous ways. As bizarre as this may sound, there are some United States citizens in our society that do not think this topic is a major concern. Imagine that a random person decided to walk into another’s home and helps themselves to the pantry without permission. The person may not necessarily be bad person, but what they’re doing is still illegal right? Now think of that home as our county. Walking into the home is like getting across the border in our country. Getting into the pantry and eating the person s food is like taking their money. In order for foreigners to get in the borders of the U.S, they need to have the right identification and authority. Illegal immigration must continue to strive to be held back. Some opposers will say that immigration must be allowed in the U.S. for their many reasons, although the subject is certain to have a negative effect on the United States inShow MoreRelatedIllegal Immigration And The United States1573 Words   |  7 Pagesmillion illegal immigrants currently residing in the United States furthermore, for the United States economy. The correctional prerequisites against migrants were added to enactment to protect it from feedback that acquittal is absolution without outcome. 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Most of the illegal immigrants, 54% to be exact, come through the Mexican border. (Hayes 5) Since the early 1980’s, the number of illegal Mexican immigrants has risen at an incredible rate, causing the United States government to takeRead MoreIllegal Immigration in the United States Essay2094 Words   |  9 PagesIllegal Immigration in the United States Illegal Immigration in the United States The United States (US) has always been viewed as the land of opportunity because it is the only true free country in the world. This being the case people have been fighting their way into the country for decades. However, it is becoming more and more of a problem each decade that passes. With the United States border being so close to Mexico it is now seeing the highest population of illegal immigrants toRead MoreDeportation: Immigration to the United States and Illegal Alien2373 Words   |  10 Pagesadvance because of the way the immigration process works. 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Essay of Shopping free essay sample

For women shopping can be a pleasant and fun experience, especially when we see a sale on an item that we have been wanting to buy. I think it is a little different for men because some men find it boring and they hate to walk through a crowed mall. Females are very indecisive when it comes to shopping because we cant make up our minds about what we want to get. Males know what they want and pick only that item up. Ladies can take hours getting one item, while men can get five items in 20 minutes or less. Women spend a lot more money than men shopping because we want everything we see. Men and women are so different when shopping is concerned. First of all, women are indecisive while shopping and men arent. A women can go into a store with every intention on getting one item. We will write a custom essay sample on Essay of Shopping or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page But she sees all the cute things lying around the store saying buy me. For that reason, she feels compelled to buy other items within the store. That is why a woman can be very indecisive. When a man says that he is going to get one thing from the store its a guarantee that he will come home with that one item because things dont scream out at him, buy me. Secondly, a female can take a lot longer time to shop than a male does. For some reason a lady has to look at everything she finds appealing to the eye. I know when I go shopping for a pair of jeans I end up with a shirt and a cute pair of shoes to match. What should have only taken 20 minutes to begin with became 2 hours. A man just doesnt seem to notice things as a woman does. Or maybe it is because a man just doesnt care. In any case, when a male says he will be back in 20 minutes from shopping, he will be back in 20 minutes or less. Thirdly, a female normally spends more money than a male does. Most females want everything to be name brand regardless of the cost of the item. A male doesnt care too much if it has Dollar General Logo on it or not. All he cares about is whether or not it does the job. On the other hand, one thing I have noticed about a man is his tools. He will spend a lot of money on name brand tools. In essence, women and men are different in a lot of ways. One difference is for sure and that is shopping. Most women like to take their time and look for great buys and cute things. But most men could care less about that stuff. They just get what they want and the heck with everything else. They do not feel the need to try on their clothes as women do. Most men also seem to be a little more thriftier with their money than women.

Why Should Christians Value Art Essay Example For Students

Why Should Christians Value Art? Essay In the world, there are many different types of art. There is poetry, dance, song, comedy, film, architecture, painting, stories, symphonies, theater, and many more. What would it be like without it? If you would take a moment to realize what the world would be like without art, it would be a very bland place and there would not be much entertainment. These all are creative activities. God gives us talents to do certain ones very well, and some not so well. Creativity is a great human experience and definitely should not be taken for granted. Creativity can show that there is something eternal and full of truth behind this temporary world we live in today. It can show us the pain in us or even the joy in us. Creativity is complex and can bring out many emotions in us through poetry, which brings us together, Music, that moves us, paintings that show many different designs and viewpoints of life and many more forms. True valuable art is slowly fading in our generation and creativity is being shown more on websites we visit and even in the advertisements online. Everyone has been seeing it. We will write a custom essay on Why Should Christians Value Art? specifically for you for only $16.38 $13.9/page Order now If we are on a social media site, like facebook or instagram, you can see the aspects of different people through art or you can see the cruel life we are living in and how rude and harsh some people can truly be. If you are to go online, you can see photography of different things. On some pages you will find bright happy colored pictures and on some you will find gloomy, sad photos. This shows you the aspect of their life and how they may be living it. On some peoples â€Å"profiles† you can see profanity and bad pictures of them, and you can see that they are not living a very godly life. To those people you need to show them the Lord and how art can be used for other things then expressing hate. In 1 Corinthians: 25-26 it shows a model for churches where all different types of people are united into the community, Christians need to incorporate artists and make them feel comfortable in the church because we need to understand that art is a way for us to show scenes of the Bible and although they may not be cute scenes painted, its what really happened like the bloody scenes, naked people, and crosses. These things do not have to be hidden and should be put on display in church. Christians may think that rap or some bands are bad, but if they are preaching the right message, like about a sermon or what Jesus had done for us, they are amazing and wonderful to show us more and move us. Everyday chapel sermons may not get to some audiences but music, dance, theatre, and more can reach people more deeply and help them wrap their mind around the concept clearly. Churches need to be more open about sponsoring different art programs that praise the Holy One and not just be focused on one type of preaching the gospel. There is also an entire range of art devoted to, and aimed at the secular world. This art is also very important to our lives and deserves more than mention. Art is a personal thing that has value beyond understanding.